Delivery AreaWe're currently operating in GTA, Vancouver and Calgary. You can find the list of cities and FSA codes we cover in these cities.
Greater Toronto Area
L1E, L1G, L1H, L1J, L1K, L1L, L1M, L1N, L1P, L1R, L1S, L1T, L1V, L1W, L1X, L1Z, L3L, L3P, L3R, L3S, L3T, L3X, L3Y, L4B, L4C, L4E, L4G, L4H, L4J, L4K, L4L, L4S, L4T, L4V, L4W, L4X, L4Y, L4Z, L5A, L5B, L5C, L5E, L5G, L5H, L5J, L5K, L5L, L5M, L5N, L5P, L5R, L5S, L5T, L5V, L5W, L6A, L6B, L6C, L6E, L6G, L6H, L6J, L6K, L6L, L6M, L6P, L6R, L6S, L6Popular
Live Driver Tracking for CustomersWith our Live Driver Tracking feature, customers can get real-time updates on their parcel delivery.
As soon as the drop-off starts, customers can track the delivery in real-time. More specifically, Live Driver Tracking begins when the drivers are on their way to the customer's location.
The tracking link is sent automatically via SMS to every customer. Additionally, you can find the tracking link on the details page to share it with your customers.
What is Same-Day Delivery?Same-Day Delivery is our off-the-shelf, affordable delivery solution for businesses.
Must fit within our maximum parcel dimensions
Must be located within our delivery zone
Must be adequately packaged
Must not require speciaSome readers
How to Place an Order with a FlashBox HubAs a FlashBox merchant, you have two main options when it comes to picking up parcels. If you want less than five parcels picked up on any given day, FlashBox Hubs are the solution for you. Offer same-day delivery to customers without having to meet any minimum parcel requirements yourself - so everyone wins! 🥳
What is a FlashBox Hub ❓
A FlashBox Hub is a service courtier location where you can essentially meet our drivers halfway. Drop off your parcels to any Hub, and our drivers will picSome readers
Maximum Parcel Dimensions:Maximum Parcel Dimensions:Few readers
How to Place a Single Same-Day Order with ShipStationWhat is ShipStation?
Shipstation is a web-based shipping platform that streamlines and automates shipping processes. With FlashBox, you can find the best rates on a platform you’re already using and offer the fastest delivery available. Placing same-day orders from ShipStation takes almost no time.
Here’s a quick guide on how to place an order for same-day delivery through ShipStation:
➡️ Navigate to Orders and click the box beside the order you'd like to deliver with FlashBox’s sFew readers
How to Integrate FlashBox to ShipStationShipstation is a web-based shipping platform that streamlines and automates shipping processes. You can coordinate and place shipments all from one place, and automatically find the best rates!
Why use both FlashBox and ShipStation ❓
If you’re using multiple carriers, ShipStation helps you find the best delivery providers for each. By using FlashBox, you can find the most affordable same-day delivery options for your customers.
Let’s get your ShipStation account set up with FlashBox delivFew readers
Using Your Own LabelsFlashBox can now scan your business's labels if they are Code39 or Code128. No longer do you need to print FlashBox's labels in addition to your own labels.
To use your own labels:
Fill out the Order Spreadsheet
Ensure the ' Your OrderID' section is complete
Print your labels that are attached to your OrderID
FlashBox scans labels in Code39 or Code128
Watch our tutorial video:Few readers
How to Place Batch Orders from ShipStationWhat is Batching ❓
Batching is a helpful tool to create a subgroup of orders that you want to be delivered a certain way. For example, you have 5 or more orders you'd like to have delivered on one day, you can order all of these at the same time.
How to Place Batch Orders Through ShipStation ⤵️
➡️ Select the empty box beside the orders you want in the batch
➡️ Select Other Options
➡️ Select Other Options Add to Batch
➡️ Select Other Options Add to Batch CreaFew readers
Address Book: Senders / RecipientsYou can search your address book for your saved Ship From or Ship To data and fill in their information fields with just one click!
in case you need to have different sender information from your ship from address, you can add custom sender information. This data will be replaced with the ship from information on the labels.
➡️ Once you want to placFew readers
Cancelling and Editing ShipmentsCancel a shipment or edit drop-off information such as an address, unit number or description from the Web App.
How to cancel shipments:
Click the eye icon on the shipment you would like to cancel from the orders list.
On the Order Details page, click “Delete.”
This shipment will be cancelled.
Note that orders and shipments may only be cancelled or edited before they are in the “In Progress” or “Completed” stages. This means you can makFew readers
How to fill out the Order Spreadsheet:How to fill out the Order Spreadsheet:
Please make sure that you are using the latest Excel Sheet found on the dashboard.
The top of the excel sheet is an example of how to fill out the sheet. Please don’t edit this section of the document.
The bottom half of the document is where you update your information. This section is called ‘Your real order data.’ Please don't delete rows or change column headers.
How to Place a Single Order Through the DashboardThe FlashBox dashboard is your most powerful tool when it comes to your deliveries. You can place, manage, and organize everything in one simple place.
Why Place Single Orders ❓
Single orders are perfect for merchants with only a few orders every day. You can insert all the information we need in just a few minutes. If you're ordering more than a few parcels every day, you might prefer uploading our bulk order spreadsheet (see how to do this in How to Upload Bulk Orders to the Dashboard)Few readers
Adequate PackagingFew readers
How to Add a Credit CardAre you ready to start placing orders for delivery? Then you'll need to start by adding your payment method 💳
How FlashBox Takes Payment
FlashBox takes payment once a FlashBox driver picks up your order. So don't worry too much if you ordered by accident, because you still have time to delete it. There is also no limit to drafted orders, and you won't be charged for them.
We accept payment through major debit cards and credit cards, including:
Commercial Address DeliveryCommercial address delivery allows you to deliver to business addresses during business hours.
What Residential vs Commercial Delivery?
Residential delivery is a final delivery to a home or private residence. These can also include businesses operating out of a home. On the other hand, commercial deliveries are final deliveries to a business.
How Do Commercial Deliveries Work?
We pick up parcels on the day you place the order. Whether they’re residential or commercial, all your dailyFew readers
How to Install the FlashBox App on ShopifyThe first step towards starting FlashBox deliveries through Shopify is to link your accounts. Luckily, we've made it easy, and all you need to do is follow a few steps
⚠️ Before starting, be sure you have already recieved your FlashBox login credentials! If you have not, please go to our website to set up an account.
How to link FlashBox to your Shopify account
To get started, download the FlashBox App on Shopify ⬇️
Install FlashBox Here (https://Few readers
Customized Tracking PageMerchants can customize their Live Driver Tracking page with their company logo.
How to add your logo:
Go to the 'My Account' section of the FlashBox Web App
Select the camera icon on the bottom left side of your profile icon
Upload your image
Increase brand recognition when you add your logo to your FlashBox Merchant account.
How to Customize the Tracking Page:Few readers
How To Print Labels:How To Print Labels:
Once you have sent your orders on our dashboard, you can download your labels directly.
Our labels utilize code-39 type barcodes that are scanned throughout the delivery process. We also have a code-128 in the bottom right for merchants who want to save a specific code for themselves. For Code128, Order IDs must be 20 characters or less.
Labels must be a minimum size of 3"x2".
1. On a laser printer
If you don’t have a label printer, youFew readers
How To Get Started On Our PlatformGetting started on our web application should not take more than a few minutes.
Register here and access our web application here.Few readers
How to download invoices (PDF, EDI)Quick Video Tutorial:
You can access your invoices from the invoices page on your dashboard.
➡️ Select the Payments from the sidebar menu of your dashboard
➡️ Click on the Invoices
➡️ You can see a list of all your available invoices
Your invoice will be generated based on your billing cycle, which might be daily, weekly, or monthly (based on your contract).
How to Save Orders as DraftsWant to draft an order to save it for later? Follow these steps ⤵️
Why Save an Order as a Draft ❓
Drafting an order is a helpful tool if you want to wait to place it. You can draft orders to place them all for delivery on one day or wait to place them all at once. If you don't meet the minimum parcel requirements, saving orders for a day when you have at least 5 can be one way to avoid extra fees.
⚡Don't forget, you can also avoid minimum pick-up fees by dropping off at a FlashBox Hub (Few readers
How to Place a Single Next-Day Order on ShipStationYou might be wondering, why next day ❓
FlashBox offers same-day delivery for residential addresses. But for commercial address deliveries, we pick up and deliver over two days. Using FlashBox for your commercial deliveries is the fastest and most affordable method ⚡
Here’s a simple guide on placing next-day delivery orders through FlashBox on ShipStation:
➡️ Navigate to your order list
➡️ Click on the order number you want to deliver tomorrow
➡️ Click Service
➡️ Scroll down andFew readers