Q: I am having issues with the app. How can I fix it?

Test Internet Connectivity: A connection to the internet is required to use the FlashBox Driver app. Make sure you are able to access the internet on your device. You can test your connection by pulling up an internet browser to open a website or play a video. Troubleshooting Tips: Try using the below tips in this order to get the FlashBox Driver app to load. If it continues not to work, you may need to return the packages to the sorting facility and upgrade your phone or cell service to continue working with us. <ol> <li>Close unnecessary apps that are open</li> <li>Turn airplane mode on for 10 seconds and then off to reset your internet connection.</li> <li>Turn your phone off and on again to reset your device.</li> <li>Force close/stop the app for at least 30 seconds and open it back up.</li> <li>Log out of the FlashBox Driver app and back into it.</li> <li>Delete the app and redownload it</li> <li>Change your settings, so apps only refresh in the background while you are using WiFi (iOS - General &gt; Background App Refresh and Android - Data Usage &gt; Mobile Data Usage)</li> <li>Turn your WiFi on but do not connect to a network (may improve GPS accuracy)</li> <li>During your downtime, update your software and settings to keep your phone up-to-date</li> </ol>

Question 1

Delivery Area

Accepted Answer

We're currently operating in GTA, Vancouver and Calgary. You can find the list of cities and FSA codes we cover in these cities.

Greater Toronto Area

L1E, L1G, L1H, L1J, L1K, L1L, L1M, L1N, L1P, L1R, L1S, L1T, L1V, L1W, L1X, L1Z, L3L, L3P, L3R, L3S, L3T, L3X, L3Y, L4B, L4C, L4E, L4G, L4H, L4J, L4K, L4L, L4S, L4T, L4V, L4W, L4X, L4Y, L4Z, L5A, L5B, L5C, L5E, L5G, L5H, L5J, L5K, L5L, L5M, L5N, L5P, L5R, L5S, L5T, L5V, L5W, L6A, L6B, L6C, L6E, L6G, L6H, L6J, L6K, L6L, L6M, L6P, L6R, L6S, L6T, L6V, L6W, L6X, L6Y, L6Z, L7A, L7L, L7M, L7N, L7P, L7R, L7S, L7T, M0R, M1B, M1C, M1E, M1G, M1H, M1J, M1K, M1L, M1M, M1N, M1P, M1R, M1S, M1T, M1V, M1W, M1X, M2H, M2J, M2K, M2L, M2M, M2N, M2P, M2R, M3A, M3B, M3C, M3H, M3J, M3K, M3L, M3M, M3N, M4A, M4B, M4C, M4E, M4G, M4H, M4J, M4K, M4L, M4M, M4N, M4P, M4R, M4S, M4T, M4V, M4W, M4X, M4Y, M5A, M5B, M5C, M5E, M5G, M5H, M5J, M5K, M5L, M5M, M5N, M5P, M5R, M5S, M5T, M5V, M5W, M5X, M6A, M6B, M6C, M6E, M6G, M6H, M6J, M6K, M6L, M6M, M6N, M6P, M6R, M6S, M7A, M7R, M7Y, M8V, M8W, M8X, M8Y, M8Z, M9A, M9B, M9C, M9L, M9M, M9N, M9P, M9R, M9V, M9W

Vancouver

**`V3B, V3C, V3E, V3H, V3J, V3K, V3L, V3M, V3N, V3R, V3S, V3T, V3V, V3W, V3X, V3Z, V4A, V4B, V4C, V4E, V4N, V4P, V5A, V5B, V5C, V5E, V5G, V5H, V5J, V5K, V5L, V5M, V5N, V5P, V5R, V5S, V5T, V5V, V5W, V5X, V5Y, V5Z, V6A, V6B, V6C, V6E, V6G, V6H, V6J, V6K, V6L, V6M, V6N, V6P, V6R,

Question 2

Live Driver Tracking for Customers

Accepted Answer

With our Live Driver Tracking feature, customers can get real-time updates on their parcel delivery.

As soon as the drop-off starts, customers can track the delivery in real-time. More specifically, Live Driver Tracking begins when the drivers are on their way to the customer's location.

The tracking link is sent automatically via SMS to every customer. Additionally, you can find the tracking link on the details page to share it with your customers.

Question 3

How do I select/pick a route?

Accepted Answer

You can select and pick a route by following the steps below:

Whenever new routes are available, you will automatically receive push notifications or text messages (SMS). You can also check HERE for typical route publishing times.
Click “Available Routes” and swipe down to refresh the page.
Click on the Detail button of the route you wish to pick/select; a route summary screen will appear.
Slide To Accept the route
All routes you selected will appear in the “My Routes” tab. Make sure you swipe down to refresh this screen.

Question 4

What is Same-Day Delivery?

Accepted Answer

Same-Day Delivery is our off-the-shelf, affordable delivery solution for businesses.

Delivery Minimum

Must fit within our maximum parcel dimensions
Must be located within our delivery zone
Must be adequately packaged
Must not require special attention (i.e. not fragile, perishable or special needs)
Must adhere to all customer terms and conditions

The Same-Day Delivery Process

Merchants must submit their order forms before 11 am
We pick up merchant parcels from their home, store or warehouse
Parcels are brought back to our Sorting Centre to be organized into delivery routes
Independent drivers deliver parcels to the drop-off locations

Note: This process might have client parcels being delivered amongst other clients' items to ensure efficiency.

Delivery Timeline:

Question 5

I am having issues with the app. How can I fix it?

Accepted Answer

Test Internet Connectivity: A connection to the internet is required to use the FlashBox Driver app. Make sure you are able to access the internet on your device. You can test your connection by pulling up an internet browser to open a website or play a video.

Troubleshooting Tips: Try using the below tips in this order to get the FlashBox Driver app to load. If it continues not to work, you may need to return the packages to the sorting facility and upgrade your phone or cell service to continue working with us.

Close unnecessary apps that are open
Turn airplane mode on for 10 seconds and then off to reset your internet connection.
Turn your phone off and on again to reset your device.
Force close/stop the app for at least 30 seconds and open it back up.
Log out of the FlashBox Driver app and back into it.
Delete the app and redownload it
Change your settings, so apps only refresh in the background while you are using WiFi (iOS - General > Background App Refresh and Android - Data Usage > Mobile Data Usage)
Turn your WiFi on but do not connect to a network (may improve GPS accuracy)
During your downtime, update your software and settings to keep your phone up-to-date

Question 6

What type of vehicle do I need?

Accepted Answer

Completing a route for FlashBox requires your vehicle to be able to securely fit all necessary packages.

We suggest something large like an SUV, minivan or sedan but anything small such as the Honda Civic, Nissan Sentra and Subaru Impreza won't do just fine.

As an extra security measure, you are required (if applicable) to have a hardcover installed on pickup trucks' beds in order to keep everything safe during transport!

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