Question 1

Delivery Area

Accepted Answer

We're currently operating in GTA, Vancouver and Calgary. You can find the list of cities and FSA codes we cover in these cities.

Greater Toronto Area

L1E, L1G, L1H, L1J, L1K, L1L, L1M, L1N, L1P, L1R, L1S, L1T, L1V, L1W, L1X, L1Z, L3L, L3P, L3R, L3S, L3T, L3X, L3Y, L4B, L4C, L4E, L4G, L4H, L4J, L4K, L4L, L4S, L4T, L4V, L4W, L4X, L4Y, L4Z, L5A, L5B, L5C, L5E, L5G, L5H, L5J, L5K, L5L, L5M, L5N, L5P, L5R, L5S, L5T, L5V, L5W, L6A, L6B, L6C, L6E, L6G, L6H, L6J, L6K, L6L, L6M, L6P, L6R, L6S, L6T, L6V, L6W, L6X, L6Y, L6Z, L7A, L7L, L7M, L7N, L7P, L7R, L7S, L7T, M0R, M1B, M1C, M1E, M1G, M1H, M1J, M1K, M1L, M1M, M1N, M1P, M1R, M1S, M1T, M1V, M1W, M1X, M2H, M2J, M2K, M2L, M2M, M2N, M2P, M2R, M3A, M3B, M3C, M3H, M3J, M3K, M3L, M3M, M3N, M4A, M4B, M4C, M4E, M4G, M4H, M4J, M4K, M4L, M4M, M4N, M4P, M4R, M4S, M4T, M4V, M4W, M4X, M4Y, M5A, M5B, M5C, M5E, M5G, M5H, M5J, M5K, M5L, M5M, M5N, M5P, M5R, M5S, M5T, M5V, M5W, M5X, M6A, M6B, M6C, M6E, M6G, M6H, M6J, M6K, M6L, M6M, M6N, M6P, M6R, M6S, M7A, M7R, M7Y, M8V, M8W, M8X, M8Y, M8Z, M9A, M9B, M9C, M9L, M9M, M9N, M9P, M9R, M9V, M9W

Vancouver

**`V3B, V3C, V3E, V3H, V3J, V3K, V3L, V3M, V3N, V3R, V3S, V3T, V3V, V3W, V3X, V3Z, V4A, V4B, V4C, V4E, V4N, V4P, V5A, V5B, V5C, V5E, V5G, V5H, V5J, V5K, V5L, V5M, V5N, V5P, V5R, V5S, V5T, V5V, V5W, V5X, V5Y, V5Z, V6A, V6B, V6C, V6E, V6G, V6H, V6J, V6K, V6L, V6M, V6N, V6P, V6R,

Question 2

What is Same-Day Delivery?

Accepted Answer

Same-Day Delivery is our off-the-shelf, affordable delivery solution for businesses.

Delivery Minimum

Must fit within our maximum parcel dimensions
Must be located within our delivery zone
Must be adequately packaged
Must not require special attention (i.e. not fragile, perishable or special needs)
Must adhere to all customer terms and conditions

The Same-Day Delivery Process

Merchants must submit their order forms before 11 am
We pick up merchant parcels from their home, store or warehouse
Parcels are brought back to our Sorting Centre to be organized into delivery routes
Independent drivers deliver parcels to the drop-off locations

Note: This process might have client parcels being delivered amongst other clients' items to ensure efficiency.

Delivery Timeline:

Question 3

How to Place Batch Orders from ShipStation

Accepted Answer

What is Batching ❓

Batching is a helpful tool to create a subgroup of orders that you want to be delivered a certain way. For example, you have 5 or more orders you'd like to have delivered on one day, you can order all of these at the same time.

How to Place Batch Orders Through ShipStation ⤵️

➡️ Select the empty box beside the orders you want in the batch

➡️ Select Other Options

➡️ Select Other Options > Add to Batch

➡️ Select Other Options > Add to Batch > Create New Batch

Now we actually need to order the parcels from that batch for delivery.

➡️ On the left side of your screen, click on Open Batches

➡️ Select the batch you created

➡️ Select all orders within the batch

➡️ Click Process Shipments

➡️ Click on Continue

➡️ Click on Print Labels

Then you can print your labels however is easiest for you!

⚠️ Please note the system will also notify you if you have any errors in your orders. The error problem will tell you what needs to be resolved before your orders can be placed.

For example, look at these examples of potential problems:

![](https://storage.crisp.chat/users/helpd

Question 4

How do I select/pick a route?

Accepted Answer

You can select and pick a route by following the steps below:

Whenever new routes are available, you will automatically receive push notifications or text messages (SMS). You can also check HERE for typical route publishing times.
Click “Available Routes” and swipe down to refresh the page.
Click on the Detail button of the route you wish to pick/select; a route summary screen will appear.
Slide To Accept the route
All routes you selected will appear in the “My Routes” tab. Make sure you swipe down to refresh this screen.

Question 5

What type of vehicle do I need?

Accepted Answer

Completing a route for FlashBox requires your vehicle to be able to securely fit all necessary packages.

We suggest something large like an SUV, minivan or sedan but anything small such as the Honda Civic, Nissan Sentra and Subaru Impreza won't do just fine.

As an extra security measure, you are required (if applicable) to have a hardcover installed on pickup trucks' beds in order to keep everything safe during transport!

Question 6

How to Place a Single Same-Day Order with ShipStation

Accepted Answer

What is ShipStation?

Shipstation is a web-based shipping platform that streamlines and automates shipping processes. With FlashBox, you can find the best rates on a platform you’re already using and offer the fastest delivery available. Placing same-day orders from ShipStation takes almost no time.

Here’s a quick guide on how to place an order for same-day delivery through ShipStation:

➡️ Navigate to Orders and click the box beside the order you'd like to deliver with FlashBox’s same-day or next-day delivery.

➡️ Select Service

➡️ Select Same-Day Delivery to use FlashBox services. If a rate appears below the selection boxes, then we deliver to the area you are shipping to.

➡️ Specify your parcel size

⚠️ Be sure to also specify whether or not this order needs a signature ⚠️

➡️ Click on Create and Print Label

You’re ready to go! Now go make the most of FlashBox and ShipStation ⚡

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