• How to contact live support?

  Live chat support is available in-app during operating hours. Just start a session from the menu by clicking on "Chat with Support"Popular

• How do I select/pick a route?

  You can select and pick a route by following the steps below: Whenever new routes are available, you will automatically receive push notifications or text messages (SMS). You can also check HERE for typical route publishing times. Click “Available Routes” and swipe down to refresh the page. Click on the Detail button of the route you wish to pick/select; a route summary screen will appear. Slide To Accept the route All routes you selected will appear in tPopular

• How will I receive payment?

  You need to set up your bank account to be able to cash out your earning. Follow the instruction below to connect your bank account: Open Menu Click on Earnings Click on "Setup Account" Open an Stripe Express AccountSome readers

• What type of vehicle do I need?

  Completing a route for FlashBox requires your vehicle to be able to securely fit all necessary packages. We suggest something large like an SUV, minivan or sedan but anything small such as the Honda Civic, Nissan Sentra and Subaru Impreza won't do just fine. As an extra security measure, you are required (if applicable) to have a hardcover installed on pickup trucks' beds in order to keep everything safe during transport!Some readers

• Driver App Training Video

  Check the FlashBox Driver App Training video and learn how to make the most of your delivery experience:Some readers

• I am having issues with the app. How can I fix it?

  Test Internet Connectivity: A connection to the internet is required to use the FlashBox Driver app. Make sure you are able to access the internet on your device. You can test your connection by pulling up an internet browser to open a website or play a video. Troubleshooting Tips: Try using the below tips in this order to get the FlashBox Driver app to load. If it continues not to work, you may need to return the packages to the sorting facility and upgrade your phone or cell service to coFew readers

• Following Delivery Instructions

  This best practices guide is on how to follow customer instructions when packages reach their final destination and was curated using tips from customers and fellow drivers. The tips below may help you: Help you to deliver faster. Increase your delivery success rate leading to extra bonuses Provide a higher-quality delivery experience Following Instructions Best Practices Customers who provide delivery instructions expect drivers to follow those instrucFew readers

• How do I register to deliver with FlashBox?

  Click HERE to register to drive. Follow the steps to learn more about registration requirements and the onboarding process.Few readers

• What are the requirements to drive with FlashBox?

  To become a FlashBox driver and start earning, all you need is: 18+ years old A smartphone with a data plan Your own vehicle (sedan, hatchback, station, van, pick-up) Clean driving record with vehicle insurance 1+ years of driving experience If you meet these requirements, click HERE and apply to become a driverFew readers

• When do routes become available?

  Routes become available for selection in the FlashBox Driver app both in the morning and the evening, generally between 1:30 PM - 3PM local time. We regularly send our drivers push notifications and text messages (SMS) informing them when routes are available. FlashBox operates six days a week, from Monday to Saturday, in most cities. However, some cities may have different operating days and times. You can check HERE the exact operating hours for each city.Few readers

• Delivery Requirements (Signature, ID Check, Age Verification)

  At FlashBox, we give multiple options to merchants to add to their deliveries, such as Signature, Identity Check, and Age Verification. In this article, you will learn more about each of these requirements and how you need to proceed with each of them. Note that these features are not always required, and they are needed upon the merchant's request. Signature (In-person handoff) When this option is chosen by our merchants, you will need to hand the parcel in person to the receiver andFew readers

• Why don’t I see any available routes?

  Our routes are on first-come-first-serve basis. Because of the simplicity of FlashBox routes, our drivers pick the routes very fast. So make sure you check FlashBox Driver App regularly to pick routes. We send out daily push notifications and text messages (SMS) when routes are available - pick the routes quickly, so you don’t miss out!Few readers

• How many routes can I pick per day?

  You can pick up to 2 routes per day as long as the routes do not overlap. After picking your first route, follow the same process to pick a 2nd route in the FlashBox Driver app.Few readers

• How often will I get paid?

  You get paid after completing each route. Setup your bank account on your FlashBox Driver app to be able to cash out after finishing each route Keep in mind that when you cash out from the FlashBox Driver app, there is a processing time that depends on your bank, and it can take up to 3 business days for a driver to see the funds in their account.Few readers

• What is the size of the packages?

  FlashBox serves a wide variety of merchants, so packages range in size from small padded mailers to medium size boxes and, in some cases, irregularly shaped packages. Packages vary in weight and can weigh 30+ pounds max.Few readers

• How do I get started with my first route?

  Download the FlashBox Driver app on Android or iOS . Log in with your email and password (You can also reset your password in case you don't have it). Pick a route and start it (see how to pick a route) Arrive at the sorting facility 15 minutes before your route is scheduled. FlashBox sorting associates will help directFew readers

• Avoiding Unsuccessful Deliveries

  We want to help you avoid unsuccessful deliveries, which is when a parcel was not successfully received by a customer. We hope these tips help you: Avoid having to return to a completed stop to fix an unsuccessful delivery. Provide a great delivery experience Receive awesome customer ratings Here are 5 tips from top drivers and helpful customers: Double-check the address and instructions Before delivering, take the time to double-check on your DriFew readers

• Where can I find available routes?

  In the FlashBox Driver app, go to the “Available Routes” tab and swipe down to refresh. Any available routes will appear here. Please make sure you enable push notifications for the FlashBox Driver app on your phone. Our fleet team will send push notifications and text messages regularly to inform you when new routes are available.Few readers

• I have a full-time job, can I work part-time?

  Absolutely. You can decide how many routes you want to pick. Be your own boss! On a busy day, just don't take any.Few readers

• What should I do when I'm attempting to make a delivery but cannot? (e.g. can't access the property, the area doesn't seem safe/secure, etc.)

  First of all, make sure you pay close attention to the delivery instructions. Always try to contact the customer via the app by clicking on "Call Customer" button or text the customer to get more details regarding the address. If you continue to have issues, please contact live support in the FlashBox Driver app.Few readers

• Tips and Hints for your first routes?

  Please pay close attention to delivery instructions (find out more HERE) When delivering between 9 a.m - 9 p.m, ring the doorbell or knock to alert customers their package has been delivered. Whenever possible, put the packages out of sight and under any available structure. Make sure to place packages with the top side facing up to avoid damage. Always take good quality and visible photos for proof of deliveries. Make sure photos are not blurry and clearlFew readers

• What to do when a label is not scannable?

  Click on "Scan parcels" Click on "Manually Enter Barcode" Enter the parcel code manually Continue your deliveryFew readers

• I forgot my password

  Once you download the FlashBox Driver app, you can reset your password, and your password is sent via email, and you can set your new password.Few readers

• What information will I need to provide to sign up?

  You need to provide the informations below for FlashBox to be able to verify and approve your application" Driver’s license Proof of car insurance (must include) Name of the insurance company Policy number Your name as an insured driver - a declaration page with your name listed as an additional driver with all other information listed here works as well Dates of coverage, including the expiration date - must be upFew readers

• What should I do when I delivered a parcel to the wrong address or followed the instructions incorrectly?

  Please contact live support in your FlashBox Driver app if you believe you delivered a package incorrectly. If a customer reports a package is delivered incorrectly, our team will reach out to you and provide you with all information necessary to correct any issues. You may be asked to send in new delivery photos to confirm redelivery.Few readers

• Do I have to follow exactly the order that is shown on a route?

  At FlashBox, we always try to offer the most optimized routes and shortest routes possible to our drivers. However, if you're willing to change the order of the deliveries, you can choose to complete routes out of order. You can do so by selecting the next delivery out of order from the map view or the list view on the route summary page. Keep in mind that the suggested delivery order is used to determine an expected delivery time and is communicated to customers. So it is always best to followFew readers

• Parcel Placement, Best Practice

  Here's a list of helpful suggestions to place parcels in the best spot possible based on feedback from drivers and FlashBox customers. The tips below may help you: Help you to deliver faster. Increase your delivery success rate leading to extra bonuses Provide a higher-quality delivery experience 7 tips for drivers to successfully place parcels for customers: Double-check those instructions - FlashBox customers sometimes give instructions for whereFew readers

• What if I cannot fit all of the packages in my vehicle?

  All packages are required to fit in your vehicle, or we may need to reassign the route. Please speak to the FlashBox associate in the sorting facility if you have any issues fitting all the packages into your vehicle.Few readers