Product Tour
How to complete your Same-Day Delivery order.
1. Log into our web application
Log in to the dashboard from FlashBox's website or click here. You can find the log-in button in the top right-hand corner of the webpage.
2. Select + Add New Order button
When you first open the page, there will be no current orders. To start your first order, begin by clicking on the '+Add New Order button' from the top right-hand corner of the webpage.
3. Fill out pick-up details
Add your pick-up information. Click on the '+Add New Pick-Up Address'. Fill out all of the details and then submit and continue.
Please note that this address will be saved for future orders. Additionally, you can add multiple pick-up locations and set one of them as default.
4. Submit drop-off details
You have two options to upload drop-off delivery details.
Upload Batch
Manual Upload
Batch uploads require filling out an excel document, and manual uploads are done directly within the platform. We recommend uploading a batch file.
For Batch Uploads:
i) Download the sample excel file from the page. Fill out the excel sheet with all required information. The excel sheet must be edited in Excel or as a CSV file.
You must meet these requirements for your orders to qualify for same-day delivery:
You have regular type parcels (no perishables, fragile or regulated times)
You have at least 3 parcels to send
You are sending this before 11 am
If you have additional questions about the excel sheet, please reference this article.
ii) Upload the excel sheet to the dashboard.
If you incorrectly fill out the information, you will be prompted to correct the information manually:
iii) Confirm all addresses are correct and then hit 'Continue'.
5. Review
Review the information under the ‘Summary’ section. Once you have confirmed all addresses are correct, submit by clicking on the 'submit' button.
6. Print Labels
From here, click on the 'print labels' button. Your responsibility is to print these labels and place them on your parcels before our driver picks them up from you.
Example label:
If you have additional questions about printing labels, please reference this article.
7. Order Progress
Use the dashboard to see your order status.
Different Statuses
Waiting for pick-up
This will be the status until a driver picks up your order
In progress
This will be the status while your orders are being sorted and delivered
Completed
This will be the status when all deliveries are completed
If you have any questions about this process, please reach out to [email protected].