Always check the description of the drop-off address to ensure you accurately deliver the parcel. Try to leave parcels hidden from street-view if there are no special instructions.

If the parcel requires a signature or ID check but no customer is at the door, you must return the parcel to our Sorting Centre. This is known as a 'Failed Drop-Off', please mark it on the app.

Delivery driver checking ID

You can reach our support team directly in the FlashBox Driver app or call us toll-free at +1 888-631-7895. Our team is available from 9 am to 10 pm, Monday to Friday.

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